We offer 4 types of Postgresql support contracts, namely:

• Asset-based  -  a  fixed per-server price for maintenance and troubleshooting,
• Time-based -   a set number of hours of support purchased per month,
• Retainer-based - pay a monthly fee and accumulate hours for when they are needed
• Ad-hoc - pay an hourly rate for support when needed  

Asset-Based Support Contract

Our asset-based contracts cover standard maintenance, patching, and troubleshooting of Postgresql with a charge per server hosting a Postgres cluster. This support covers routine, predictable tasks for production systems such as maintaining backups, replication, minor version upgrades, etc. Our support is offered from 09:00-17:00 (UTC+2hrs).   

As part of the contract, a list of standard tasks will be drawn up and form the basis of the service to be provided.

Asset-Based Support Pricing

Should you require extended support outside business hours please contact us for pricing.

Time-Based Support Contract

When the Postgres support you require is not simply maintenance and monitoring, but may involve more complex tasks such as setting up a new cluster, data migration or the implementation of new Postgresql extensions then a time-based contract will suit your needs. 

If you need assistance on an ongoing basis to spin up servers for dev and test or have an ongoing project to migrate production systems this contract might suit your requirements.

A time-based contract entitles you to a maximum number of support hours per month. Purchased hours expire at the end of the month. Instead of buying hours however you buy points that expire at a predefined rate per hour depending on the level of support required and priority.

Points are used up at a standard rate per hour depending on the priority of the support.  A medium-priority support ticket uses 1 point per hour.

Time Consumed Per Priority Point

Retainer Based Support Contract

Our retainer-based support contract requires the payment of a standard monthly fee for a set number of hours each month. Unused hours per month accumulate to a maximum balance determined by the contract. The balance may be used up in one month if required.

For 24x7 support or different support response times and support hours please contact us.

Ad Hoc Support

Our ad hoc support response times are based on best effort. Our hourly rates start at R1,500.hr for non-critical support and up to R3,000 per hour for critical support. An upfront contract is signed to ensure there is no delay when a call is logged.

Postgresql has a large array of features and functionality that is constantly evolving to incorporate the latest trends in data persistence.

Leverage the Features of Postgresql for Competitive Advantage

Whether its key-value stores, like Big Table, or NoSQL, document-orientated databases Postgresql rapidly assimilates the best features and characteristics of the latest trends and offers them on a stable, tried, and tested platform.

Postgresql is not limited to providing traditional relational database services but can offer developers the convenience of key-value stores and no SQL databases and many other features.

Your development team no longer needs to be constrained by its database server but has the facilities to leverage the latest trends in software development and architecture.

Improve Query Performance and Build More Robust Functions

Whether it's how to leverage these new Postgresql features, write performant functions, improve query time with appropriate indices and indices types or offload read operations to stand-by servers our consultants will be able to assist.

Fail Over, Back-Ups or Read Replicas and Security

Setting up replication and failover, point-in-time recovery, or establishing best security practices when it comes to securing your Postgresql database is as easy as talking to one of our consultants.

Postgresql Consulting Pricing

We charge an hourly consulting rate of R950/hr (ex vat) for longer-term engagements we negotiate more favourable rates depending on the level of expertise and time required for the project.