Postgresql Support Contracts
We offer 4 types of Postgresql support contracts, namely:
- Asset-based - a fixed per server price for maintenance and troubleshooting,
- Time-based - a set number of hours of support purchased per month,
- Retainer based - pay a monthly fee and accumulate hours for when they are needed
- Ad-hoc - pay an hourly rate for support when needed
Asset-Based Support Contract
Our asset-based contracts cover standard maintenance, patching, and troubleshooting of Postgresql with a charge per server hosting a Postgres cluster. This support covers routine, predictable tasks for production systems such as maintaining backups, replication, minor version upgrades, etc. Our support is offered 09:00-17:00 (UTC+2hrs).
As part of the contract, a list of standard tasks will be drawn up and form the basis of the service to be provided.
Asset-Based Support Pricing
Should you require extended support outside business hours please contact us for pricing.
| Number of Servers | Duration | Price Per Server | Total Contract Price |
|---|
| 2 | 12 months | 6,000 | 12,000 |
| 3 | 12 months | 5,500 | 16,500 |
| 4 | 12 months | 4,500 | 18,000 |
| 5 | 12 months | 4,000 | 20,000 |
| 5+ | 12 months | 300/additional server over 5 | 20,000 + 300/additional server |
Time-Based Support Contract
When the Postgres support you require is not simply maintenance and monitoring, but may involve more complex tasks such as setting up of a new cluster, data migration or the implementation of new Postgresql extensions then a time-based contract will suit your needs.
If you need assistance on an ongoing basis to spin up servers for dev and test or have an ongoing project to migrate production systems this contract might suit your requirements.
A time-based contract entitles you to a maximum number of support hours per month. Purchased hours expire at the end of the month. Instead of buying hours however you buy points that expire at a predefined rate per hour depending on the level of support required and priority.
Time-Based Support Pricing
| Item | Bronze | Silver | Gold |
|---|
| Response Time | | | |
| Support Hours | Business Hours 09:00 - 17:00 | Business Hours 09:00 - 17:00 | Business Hours 09:00 - 17:00 |
| Type of Support | Phone | Phone, Remote | Phone, Remote, Onsite |
| Number of points | 8 | 16 | 45 |
| Price | 6,300 | 12,800 | 30,000 |
Points are used up at a standard rate per hour depending on the priority of the support. A medium priority support ticket uses 1 point per hour.
Time Consumed Per Priority Point
| Priority Level | Point/Hour | Response Time |
|---|
| Low | 0.8 | 4 days |
| Medium | 1 | 11 day |
| High | 1.5 | 4 hours |
| Critical | 2 | 2 hours |
Retainer Based Support Contract
Our retainer-based support contract requires the payment of a standard monthly fee for a set number of hours each month. Unused hours per month accumulate to a maximum balance determined by contract. The balance may be used up in one month if required.
| Retainer | Hours | Max Balance | Support Hours | Response Time |
|---|
| Bronze | 8 | 16 | Business Hours 09-17:00 | 3 day |
| Siver | 16 | 32 | Business Hours 09-17:00 | 2 days |
| Gold | 24 | 48 | Business Hours 09-17:00 | 1 day |
For 24x7 support or different support response times and support hours please contact us.
Ad Hoc Support
Our ad hoc support response times are based on best effort. Our hourly rates start at R1,500.hr for non-critical support and up to R3,000 per hour for critical support. An upfront contract is signed to ensure there is no delay when a call is logged.
